Woodpecker i-Sensor Compatibility Demo – Terms & Conditions

1. Purpose of the Demo

The demo sensor is provided strictly for compatibility testing and product evaluation before shipment of the customer’s new i-Sensor.

It is not intended as a general free trial or extended-use rental.

2. Purchase Requirement

The compatibility demo is available to customers who intend to purchase a new Woodpecker i-Sensor from Dental Solutions.

The customer may be required to:

• Place the order for the new sensor in advance; and/or
• Pay the full purchase amount before the demo sensor is shipped.

The new sensor will remain unshipped until compatibility is confirmed.

3. New Sensor Will Be Held Until Confirmation

Dental Solutions will not ship the customer’s new sealed i-Sensor until the customer confirms that the demo sensor is compatible with their computer and intended imaging software.

This helps ensure that the new device remains unopened and unused until compatibility has been verified.

4. Demo Period

The standard compatibility testing period is up to 7 days from the date of delivery, unless otherwise agreed in writing.

The customer should complete compatibility testing as soon as reasonably possible.

5. Compatibility Testing

The demo is intended to allow the customer to verify:

• Windows compatibility
• Driver installation
• Image capture
• TWAIN integration, where applicable
• Compatibility with the customer’s existing dental imaging software

Dental Solutions may provide remote installation and technical assistance during the testing period.

6. Third-Party Software Compatibility

The Woodpecker i-Sensor includes the applicable Windows driver and software required for normal operation.

Third-party dental imaging and practice-management software may have different configurations. Dental Solutions therefore cannot guarantee compatibility with every third-party software platform before testing is completed.

7. Customer Confirmation

If the demo sensor works successfully with the customer’s system, the customer must notify Dental Solutions that compatibility has been confirmed.

Once compatibility is confirmed:

• Dental Solutions will ship the customer’s new sealed i-Sensor.
• The demo sensor must be returned using the provided return instructions.

Confirmation by email, text message, WhatsApp, or other written communication will be considered authorization to proceed with shipment of the new device.

8. If the Sensor Is Not Compatible

If the customer determines during the demo period that the i-Sensor is not compatible with their system, they must notify Dental Solutions promptly.

The demo sensor must then be returned according to the provided instructions.

If the new sensor has not yet been shipped, Dental Solutions will not release it.

Any applicable refund, cancellation, or other charges will follow the terms stated on the customer’s invoice and Dental Solutions’ applicable sales policies.

9. Demo Device Care

The customer agrees to handle the demo device carefully and according to the manufacturer’s instructions.

The customer must:

• Protect the sensor from drops and impact
• Avoid excessive pulling, bending, twisting, or crushing of the cable
• Protect the sensor from liquids and inappropriate chemicals
• Follow proper infection-control and disinfection procedures
• Not open, modify, repair, or attempt to service the device
• Not transfer or lend the demo sensor to another clinic or third party without authorization

10. Return of the Demo Device

After compatibility has been confirmed, or if the customer determines that the sensor is not compatible, the demo device must be returned promptly.

Dental Solutions will provide return instructions and, where applicable, a prepaid return shipping label.

All supplied components, accessories, packaging, and protective materials must be returned.

11. Late Return

The customer should return the demo sensor within the return period specified by Dental Solutions.

If additional time is required, the customer must contact Dental Solutions before the return deadline.

Unauthorized late returns may result in additional charges.

12. Damage, Loss, or Missing Components

The customer may be charged for:

• Physical damage
• Cable damage
• Liquid or chemical damage
• Loss or theft
• Missing accessories or components
• Damage caused by misuse or improper handling

Dental Solutions may charge the reasonable cost of repair or replacement where applicable.

13. Failure to Return the Demo Sensor

If the customer does not return the demo sensor after written requests from Dental Solutions, Dental Solutions reserves the right to charge the full replacement value of the demo device and any applicable shipping or recovery costs.

14. Shipment of the New Sensor

The customer’s new sensor will be shipped only after compatibility has been confirmed, unless Dental Solutions agrees otherwise in writing.

The new sensor supplied to the customer will normally be a new, sealed device and not the demo unit.

15. Return Policy for the New Sensor

Once the new sealed sensor has been shipped, the standard Dental Solutions return policy applies.

Customers should not open or use the new sensor if they intend to request a return, except where otherwise permitted under applicable law or an agreed written policy.