Last Updated: August 14, 2026

At Dental Solutions Inc. ("Dental Solutions", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. Dental Solutions Inc. is a company based in Quebec, Canada, and we sell and ship our products to customers throughout Canada. This Privacy Policy explains how we collect, use, disclose, protect, retain, and delete personal information when you visit or use our website, thedentalsolutions.ca, use our mobile application, create an account, place an order, contact us, or otherwise interact with our services. This Privacy Policy applies to our website, mobile application, and related services. We comply with applicable Canadian privacy laws, including Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, as well as other applicable privacy legislation.

1. Information We Collect

Depending on how you interact with Dental Solutions, we may collect the following information.

Information You Provide

When you create an account, place an order, request information, contact us, or subscribe to our communications, we may collect:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Company or organization name
• Account information
• Order and purchase history
• Product preferences
• Information provided through contact forms
• Customer service communications
• Information provided when requesting a quotation or product information

Payment Information

When you make a purchase, your payment information is processed securely through third-party payment providers. Dental Solutions does not store your complete credit card number or full payment-card details on our own systems. Payment information may be collected and processed by the applicable payment provider according to its own privacy policy and security practices.

Device and Technical Information

When you visit our website or use our mobile application, certain technical information may be collected, depending on the technologies and services used, including:

• IP address
• Device type
• Operating system
• Browser type
• App version
• General usage information
• Pages or products viewed
• Interactions with our website or application
• Information necessary for security, fraud prevention, and application performance

We only collect information that is necessary for legitimate business, security, service, and application-related purposes.

2. Mobile Application

Our Dental Solutions Android application allows customers to access our online store and related services. Depending on the features you use, the application may process information necessary to:

• Sign in to your account
• Browse products
• Place and manage orders
• Process payments through authorized payment providers
• View order information
• Receive customer service
• Receive order or service-related notifications
• Maintain application security and functionality

The application may process certain device or technical information necessary to operate, secure, and improve the application. We do not request access to your contacts, microphone, camera, photos, or precise location unless a specific feature requires such access and the applicable permission is requested.

3. How We Collect Information

We may collect personal information:

• Directly from you when you create an account
• When you place an order
• When you submit a form
• When you contact us
• When you subscribe to marketing communications
• Automatically when you use our website or application
• Through cookies and similar technologies
• Through service providers that support our business operations

We limit the collection of personal information to information reasonably necessary for the purposes identified in this Privacy Policy or otherwise permitted by applicable law.

4. How We Use Your Personal Information

We may use your personal information to:

• Create and manage your account
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and invoices
• Provide shipping updates
• Provide customer service
• Process returns, refunds, exchanges, and warranty requests
• Respond to inquiries
• Provide quotations and product information
• Provide product demonstrations or other requested services
• Send service-related notifications
• Send promotional communications when permitted by law
• Improve our website, application, products, and services
• Maintain application and website security
• Detect and prevent fraud or unauthorized activity
• Troubleshoot technical problems
• Comply with legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend our legal rights

We will not use your personal information for a new purpose that is incompatible with the original purpose of collection unless permitted by law or the required consent has been obtained.

5. Cookies and Similar Technologies

Our website and application may use cookies, pixels, tags, scripts, and similar technologies. These technologies may be used to:

• Operate our website
• Remember preferences
• Maintain shopping functionality
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Support security and fraud prevention
• Support marketing activities where applicable

Third-party services may also use cookies or similar technologies in connection with services they provide to us. You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. Shopify and Third-Party Service Providers

Our online store is operated using Shopify and other third-party technologies and service providers. We may share or provide access to personal information with service providers that help us operate our business, including providers involved in:

• E-commerce and website hosting
• Payment processing
• Shipping and delivery
• Order fulfillment
• Customer service
• Email communications
• Website and application analytics
• Marketing
• Security and fraud prevention
• Information technology
• Cloud and hosting services

These providers may process information on our behalf and are expected to protect the information and use it only for authorized purposes.

7. How We Share Personal Information

We do not sell your personal information. We may disclose personal information when reasonably necessary to operate our business, including to:

• Payment processors
• Shipping and delivery providers
• Technology and e-commerce providers
• Hosting and cloud service providers
• Email and communication providers
• Analytics providers
• Marketing service providers
• Security and fraud-prevention providers
• Professional advisors, such as lawyers, accountants, and insurers
• Government authorities or law enforcement where required or permitted by law

We do not share your personal information with third parties for their own independent marketing purposes unless the required consent has been obtained.

8. Processing Outside Quebec or Canada

Some of our service providers may process or store personal information outside Quebec or Canada. Where required by applicable Quebec privacy legislation, Dental Solutions will take the required measures before transferring or communicating personal information outside Quebec, including conducting the appropriate privacy assessment and implementing appropriate contractual and security measures.

9. Marketing Communications

If you choose to receive marketing communications from us, we may send you:

• Promotional offers
• Special offers
• Product announcements
• New product information
• Newsletters
• Other information about Dental Solutions

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at: Info@thedentalsolutions.ca

Unsubscribing from marketing communications does not prevent us from sending necessary non-promotional communications relating to your account or orders, such as order confirmations, invoices, shipping notifications, or important service messages.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. These measures may include:

• Access controls
• Authentication procedures
• Encryption where appropriate
• Secure payment processing through third-party providers
• Security monitoring
• Restricted access to personal information

We cannot guarantee that electronic transmission or storage of information will always be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law. This may include retaining information to:

• Complete orders
• Provide customer service
• Maintain accounting and business records
• Comply with tax and legal obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Protect our legal rights

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

12. Account Deletion

If you create an account through the Dental Solutions website or mobile application, you may request deletion of your account and associated personal information. You may request account deletion by contacting: Info@thedentalsolutions.ca

Please include your name, account email address, and a request to delete your Dental Solutions account. Where our application provides an account deletion function, you may also initiate deletion directly through the application.

When an account deletion request is received, we will delete the personal information associated with the account that we are required to delete, subject to applicable legal and regulatory requirements. Certain information may need to be retained where required or permitted by law, including information necessary for tax, accounting, fraud prevention, security, dispute resolution, warranty, or legal purposes.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request information about how your personal information is collected, used, or disclosed
• Withdraw consent where consent is the legal basis for processing
• Request deletion of your personal information where permitted by law
• Request information about our retention practices
• Make a privacy complaint

To exercise your privacy rights, contact our Privacy Officer using the information below.

14. Children's Privacy

The Dental Solutions website and mobile application are intended primarily for adults and business customers, including dental professionals, dental clinics, and other organizations. Our services are not directed toward children under 18. We do not knowingly collect personal information from children for the purpose of creating accounts or making purchases.

15. Privacy Officer

Dental Solutions Inc. has designated a person responsible for the protection of personal information.

Privacy Officer Dental Solutions Inc. 223-1377 Boul. René-Lévesque O. Saint-Laurent, QC H4M 0N3 Canada Email: Info@thedentalsolutions.ca

16. Privacy Complaints

If you have concerns about how Dental Solutions handles your personal information, please contact our Privacy Officer first: Info@thedentalsolutions.ca

We will review and address your concern in accordance with applicable privacy laws. You may also have the right to submit a complaint to the applicable privacy regulator, including the Commission d'accès à l'information du Québec, where applicable.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our website, our mobile application, or how we handle personal information, please contact us:

Dental Solutions Inc. 223-1377 Boul. René-Lévesque O. Saint-Laurent, QC H4M 0N3 Canada Email: Info@thedentalsolutions.ca Website: thedentalsolutions.ca