Return and Refund Policy

Refund & Return Policy

At Dental Solutions, your satisfaction is important to us. We accept returns of unused and unopened products within 30 days of delivery, subject to the conditions below.

Eligibility for Returns

Unopened and Unused Products

  • Products may be returned within 30 days of receiving your order if they are unused, unopened, and in their original packaging.
  • The product must be in resalable condition, including all original packaging, accessories, manuals, and components.
  • The customer is responsible for return shipping costs unless the product was defective, damaged, or incorrectly shipped.

Opened or Used Products

  • Due to hygiene, safety, and regulatory considerations, opened or used dental, medical, and hygiene products are generally not eligible for return.
  • If a product is defective or damaged upon delivery, please contact us within 30 days so we can review the issue and provide an appropriate solution.

Non-Returnable Products

The following products may not be eligible for return once opened or used:

  • Dental and medical products
  • Hygiene-related products
  • Products with broken or removed seals
  • Sterile products
  • Consumable products
  • Custom, special-order, or personalized products
  • Products specifically identified as non-returnable on their product page

How to Initiate a Return

To request a return:

  1. Contact us within 30 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. For damaged or defective products, provide photos or videos showing the issue.
  4. Wait for return authorization before shipping the product back.
  5. Return the product according to the instructions provided by Dental Solutions.

Do not send products back without receiving return instructions from us first.

Refunds

Once we receive and inspect the returned product:

  • Approved returns for unopened and unused products will be refunded to the original payment method.
  • The original shipping cost is non-refundable, unless the return is due to our error, such as an incorrect or damaged shipment.
  • Return shipping costs for customer-initiated returns are the responsibility of the customer.
  • If a returned product does not meet our return conditions, we may refuse the return or deduct an appropriate amount from the refund.

Defective or Damaged Products

If your order arrives damaged or a product is defective, please contact us within 30 days of delivery. We may request photos, videos, or other information to assess the issue.

If the claim is approved, Dental Solutions may provide a replacement, repair, or refund, depending on the product and circumstances.

Important

Some products may be subject to manufacturer warranties or additional manufacturer return conditions. Where applicable, these terms will be communicated to you before processing the return.