Woodpecker i-Sensor Installation & Technical Support

DENTAL SOLUTIONS | CUSTOMER SUPPORT

Welcome to Your Woodpecker i-Sensor Installation Guide

Everything you need to install, configure, and start using your Woodpecker i-Sensor. Follow our step-by-step installation guide and video tutorials to get started. If you need additional assistance, our team can help coordinate remote technical support from Woodpecker.

STEP 1 | SELF-INSTALLATION

Install Your i-Sensor Yourself

Start by following our installation guide. We will walk you through the preparation, software installation, sensor connection, and basic operation of your Woodpecker i-Sensor.

  • Prepare your Windows computer and sensor.
  • Install the appropriate Woodpecker imaging software and drivers.
  • Connect and configure your i-Sensor.
  • Learn how to acquire and manage dental X-ray images.
  • Watch our installation and operation video tutorials.
Start Installation Guide →
STEP 2 | REMOTE TECHNICAL SUPPORT

Need Help? Get Support From Woodpecker

If you cannot complete the installation yourself or need assistance connecting your sensor to your clinic's existing imaging software, you can request remote technical support.

  • Download and install AnyDesk on the computer connected to your i-Sensor.
  • Make sure your computer has a stable internet connection.
  • Contact Dental Solutions and provide your WhatsApp number.
  • We will help coordinate your support request with Woodpecker.
  • A Woodpecker technical support engineer will contact you to coordinate remote assistance.
↓ Download AnyDesk Request Woodpecker Technical Support
Important information: Woodpecker remote technical support may assist with sensor installation, software configuration, and troubleshooting. Integration with third-party clinic imaging software depends on compatibility with your existing system and may require assistance from your clinic's software provider or IT team. Remote access must be approved by you. Before starting a support session, verify the engineer's identity and close any patient records or confidential information. Never share your AnyDesk password or unattended-access credentials through WhatsApp or a public support form.

Windows Compatibility Required

The Woodpecker i-Sensor H1, H1.5, and H2 are designed for use with compatible Windows computers.

The Woodpecker Ai-Dental imaging software and sensor drivers are intended for supported Windows operating systems. Native macOS installation and operation are not supported.

Before installation, please confirm that your Windows version is compatible with the software and drivers supplied with your sensor. If you are unsure about compatibility, contact Dental Solutions before installing the device.

SELF-INSTALLATION | PREPARATION

Before You Start

Before installing your Woodpecker i-Sensor, please review the following preparation checklist. We recommend following the installation guide and video tutorials to set up your sensor yourself. If you encounter any difficulties, Woodpecker remote technical support is available upon request.

01

Prepare Your Windows Computer

Have the computer on which you intend to use your i-Sensor ready. Check your Windows version and confirm that the computer meets the requirements of your sensor's installation software. Administrator access may be required to install the software and drivers.

02

Check Your i-Sensor Package

Identify your Woodpecker i-Sensor model: H1, H1.5, or H2. Check the sensor, USB cable, and supplied accessories for visible damage. Keep your product documentation and installation materials available. Do not use a visibly damaged sensor.

03

Prepare the Installation Software

Locate the imaging software, device drivers, and any calibration files supplied for your sensor. Keep the installation materials available so you can follow the software installation instructions in the next section. If you cannot locate the appropriate software or drivers, please contact Dental Solutions for assistance.

04

Prepare Your USB Connection

Make sure your installation computer has an available USB port. Keep the sensor and its USB cable within reach. Follow the manufacturer's installation instructions regarding when to connect the sensor to your computer.

05

Identify Your Clinic Imaging Software

If you want to use the i-Sensor with your existing clinic imaging software, record the software name and version. Confirm whether your imaging software supports TWAIN-based image acquisition or another compatible integration method. Compatibility with your specific software and configuration must be verified before clinical use. You may need assistance from your clinic's imaging software provider or IT team.

06
OPTIONAL | IF YOU NEED HELP

Prepare for Woodpecker Remote Support

If you cannot complete the installation yourself, or need additional assistance connecting your sensor to your clinic's imaging software, you can request remote support from Woodpecker.

  1. Download and install AnyDesk on the Windows computer used with your i-Sensor.
  2. Make sure the computer has a stable internet connection.
  3. Contact Dental Solutions and provide your WhatsApp phone number, including your country code.
  4. We will coordinate your support request with Woodpecker.
  5. A Woodpecker technical support engineer will contact you to arrange a remote support session.
Download AnyDesk ↓

Important: Existing Clinic Software

Installing the Woodpecker i-Sensor imaging software and connecting the sensor to your clinic's existing imaging system are two separate processes. We recommend first completing the installation and confirming that your sensor works with its supplied imaging software. If you also require integration with third-party clinic imaging software, please verify compatibility with your existing system. If you need additional assistance, Dental Solutions can help coordinate remote technical support from Woodpecker. Your clinic's software provider or IT team may also need to participate. Only approve remote access after verifying the support engineer's identity. Close patient records before the session and never share unattended-access passwords or credentials.

SELF-INSTALLATION | SOFTWARE SETUP

Install Your Woodpecker i-Sensor Software

Follow these instructions to install the Woodpecker Ai-Dental imaging software, connect your i-Sensor, and check that your computer recognizes the device. These general instructions cover the Woodpecker i-Sensor H1, H1.5, and H2. Always follow the installation instructions supplied with your specific sensor and software version.

01

Locate Your Installation Software

Your Woodpecker i-Sensor package should include the installation materials required to set up your sensor.

  1. Prepare your Windows computer.
  2. Locate the USB installation drive or other installation materials supplied with your sensor.
  3. Connect the installation drive to your computer.
  4. Open the drive in Windows File Explorer and locate the Ai-Dental installation program and the files supplied for your sensor.
Important: If your package does not contain the installation software, please contact Dental Solutions to obtain the appropriate installation resources. Do not download sensor drivers from unknown third-party websites.
02

Install the Ai-Dental Software

Ai-Dental is Woodpecker's imaging application used to acquire, view, and manage images from the i-Sensor.

  1. Locate the Ai-Dental setup program provided with your sensor.
  2. Double-click the setup program to begin installation.
  3. Select your preferred installation language if prompted.
  4. Follow the installation wizard and review the software licence agreement.
  5. Select the appropriate installation components for your computer, following the supplied instructions.
  6. Click Install and wait for the installation process to finish.
  7. Click Finish when the installer confirms that the installation is complete.
Note: Some Ai-Dental versions provide server and client installation options. For clinics using multiple computers, network configuration may require additional setup. If you are unsure which components to install, contact Woodpecker technical support before proceeding.
03

Complete the Driver Installation

Your i-Sensor requires the appropriate device drivers so that Windows and the imaging application can communicate with the sensor.

  1. Follow the driver installation instructions supplied with your Ai-Dental software.
  2. If the installer prompts you to install additional device drivers, follow the provided instructions.
  3. Complete the driver installation before proceeding with sensor configuration.
  4. Restart your computer if the installation program requires it.
Important: Use the drivers provided or approved for your specific i-Sensor model and software version. The TWAIN integration driver, if required for your clinic software, may involve additional configuration.
04

Connect Your Woodpecker i-Sensor

After completing the required software and driver installation, prepare your sensor for connection.

  1. Open Ai-Dental and start the required software services, if prompted.
  2. Connect the i-Sensor USB cable directly to an available USB port on your computer.
  3. Allow Windows time to recognize the connected device.
  4. Open the device acquisition or connection area in Ai-Dental.
  5. Check whether the sensor is recognized by the software.
Connection tip: Use a direct USB connection when possible. Avoid unpowered USB hubs and unstable extension connections. Do not bend, pull, or place excessive pressure on the sensor cable.
05

Check Sensor Recognition and Calibration

Before using your sensor, confirm that it is correctly recognized by the software.

  1. Open the sensor acquisition interface in Ai-Dental.
  2. Confirm that the connected i-Sensor is displayed and available for acquisition.
  3. If the software requests a calibration file, follow the instructions supplied with your sensor.
  4. Use only the calibration file associated with your specific sensor when applicable.
  5. Confirm that the software recognizes the sensor without displaying a connection or configuration error.
Important: Do not use calibration files from another sensor. If the software cannot recognize your device or the required calibration file is missing, contact Dental Solutions for technical assistance.

✓ Software Installation Completed?

If Ai-Dental is installed, your sensor is recognized, and no installation errors are displayed, you are ready to continue with the device operation tutorial. Before taking clinical radiographs, follow the manufacturer's operating instructions and your clinic's radiation safety and infection prevention procedures. Software recognition alone does not confirm that all clinical imaging functions have been validated.

Having Trouble With the Installation?

If you cannot complete the software installation, your computer does not recognize the sensor, or you need additional configuration assistance, Dental Solutions can help coordinate remote technical support from Woodpecker. Please install AnyDesk on your computer and provide your WhatsApp contact number when requesting assistance.

Request Woodpecker Technical Support
SELF-INSTALLATION | VIDEO TUTORIALS

Woodpecker i-Sensor Video Tutorials

Watch our step-by-step video tutorials to install, configure, and start using your Woodpecker i-Sensor. Begin with the unboxing and installation video, then continue with the software and sensor operation tutorials.

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Woodpecker i-Sensor Unboxing & Software Installation

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✓ Finished Watching the Tutorials?

If you have successfully installed your i-Sensor and the software recognizes your device, continue following the manufacturer's operating instructions. If you encounter installation difficulties or need help with clinic software integration, you can request additional technical support below.

OPTIONAL | REMOTE TECHNICAL SUPPORT

Still Need Help Installing Your i-Sensor?

If you cannot complete the installation yourself or need help connecting your i-Sensor to your clinic's existing imaging software, Dental Solutions can help coordinate remote technical assistance from Woodpecker.

01

Download and install AnyDesk on the Windows computer used with your i-Sensor.

02

Contact Dental Solutions and provide your WhatsApp number, including your country code.

03

A Woodpecker technical support engineer will contact you to coordinate remote assistance.

↓ Download AnyDesk Request Woodpecker Technical Support

Remote assistance requires your approval. Verify the engineer's identity before granting access and close patient records and other confidential information. Never share your AnyDesk unattended-access password or login credentials.

SELF-INSTALLATION | TROUBLESHOOTING

Common Installation Issues & Solutions

Experiencing difficulties installing or using your Woodpecker i-Sensor? Select your problem below and follow the recommended troubleshooting steps. If you cannot resolve the issue, Dental Solutions can help coordinate remote technical assistance from Woodpecker.

01 My computer does not recognize the i-Sensor

Recommended troubleshooting steps

  1. Confirm that the i-Sensor USB cable is securely connected to your computer.
  2. Check that the USB cable and connector have no visible damage.
  3. Try another available USB port on the same computer.
  4. If you are using a USB hub or extension cable, try connecting the sensor directly to the computer.
  5. Confirm that the appropriate Woodpecker sensor driver has been installed.
  6. If Windows requests a restart after driver installation, save your work and restart the computer.
Still not detected? If the computer still cannot recognize the sensor, contact Dental Solutions so we can help coordinate technical assistance from Woodpecker. Do not use the sensor if the cable or connector appears damaged.
02 Ai-Dental software will not install or open

Recommended troubleshooting steps

  1. Confirm that you are using a Windows version supported by your Ai-Dental software release.
  2. Make sure you are using the correct installation files supplied or approved for your Woodpecker i-Sensor.
  3. Check whether your Windows user account has the necessary installation permissions.
  4. If your computer is managed by your clinic's IT provider, ask them to authorize the software installation.
  5. Check whether the installer displays an error message. Record the exact message or take a screenshot without including patient information.
Important: If installation continues to fail, contact Dental Solutions before making changes to Windows security settings or removing existing clinic software. Woodpecker technical support can assist with investigating the installation problem.
03 The sensor is connected but Ai-Dental does not detect it

Recommended troubleshooting steps

  1. Confirm that Windows recognizes the connected sensor.
  2. Verify that Ai-Dental and the appropriate sensor drivers have been installed.
  3. Close Ai-Dental and reopen the application.
  4. Open the sensor acquisition or device connection interface described in your software manual.
  5. Confirm that the correct sensor is selected when the software provides a device selection option.
  6. Record any connection error displayed by the software.
Need more help? If Windows recognizes the sensor but Ai-Dental does not, contact Dental Solutions. A Woodpecker technical support engineer can assist with checking the software and device configuration.
04 Missing calibration file or sensor configuration error

Recommended troubleshooting steps

  1. Check the installation materials supplied with your sensor for any required calibration or device configuration files.
  2. Follow the manufacturer's instructions for your specific sensor model and software version.
  3. If your software requests a sensor-specific calibration file, use only the appropriate file supplied or approved for your particular device.
  4. If the required file is missing, contact Dental Solutions and provide your sensor model and the error message.
Important: Do not use calibration files from another sensor or attempt to bypass required calibration. Contact Woodpecker technical support if you cannot complete the device configuration.
05 My i-Sensor works with Ai-Dental but not with my clinic's imaging software

Recommended troubleshooting steps

Installing the Woodpecker i-Sensor and connecting it to an existing third-party clinic imaging system are two separate processes.

  1. Confirm that your i-Sensor is recognized and operates correctly in Ai-Dental.
  2. Identify your clinic's existing imaging software and its version number.
  3. Check with your imaging software provider whether your version supports compatible TWAIN-based image acquisition or another supported integration method.
  4. Confirm that the appropriate Woodpecker integration driver is installed if required for your software.
  5. If you cannot complete the integration, contact Dental Solutions and provide the imaging software name and version.
Woodpecker technical support: We can help coordinate remote assistance from Woodpecker to investigate the integration and configure it where supported. Your clinic's software provider or IT team may also need to participate. Compatibility with a specific third-party application is not guaranteed and should be verified before clinical use.
06 Image acquisition is not working or the images do not appear correctly

Recommended troubleshooting steps

  1. Confirm that the i-Sensor is recognized by Ai-Dental without a connection error.
  2. Check that the sensor cable and USB connection are secure and have no visible damage.
  3. Review any error message displayed by the imaging software.
  4. Confirm that any required sensor calibration and configuration steps have been completed according to the manufacturer's instructions.
  5. If images are missing, black, distorted, or otherwise incorrect, stop using the sensor for patient imaging until the problem is resolved.
Important safety information: Do not perform additional patient X-ray exposures solely to troubleshoot an image acquisition problem. Do not change radiation exposure settings without following the manufacturer's instructions and your clinic's approved protocols. Contact Dental Solutions to arrange Woodpecker technical support if the issue cannot be resolved.
STEP 2 | WOODPECKER REMOTE SUPPORT

Still Need Help? Request Woodpecker Support

If you have followed the installation instructions, watched the video tutorials, and checked the troubleshooting guide but still need assistance, we can help coordinate remote technical support from Woodpecker. Please complete the following steps before requesting assistance.

01

Install AnyDesk

Download and install AnyDesk on the Windows computer used with your i-Sensor. Make sure the computer has a stable internet connection.

02

Provide Your WhatsApp Number

Contact Dental Solutions and provide your WhatsApp phone number with country code, sensor model, and a brief description of the installation problem.

03

Connect With Woodpecker

Dental Solutions will help coordinate your support request. A Woodpecker technical support engineer will contact you to arrange remote assistance.

↓ Download AnyDesk Request Woodpecker Technical Support

For your security, verify the support engineer's identity before granting remote access. Close patient records and confidential information before starting the session. Do not share AnyDesk unattended-access passwords or clinic login credentials. Only authorize remote access during a support session that you have approved.